|
Showing 1 - 13 of
13 matches in All Departments
John Brierley's book was first published in 1987 and was very well
received. It has now been re-issued in its second edition owing to
a demand from students and teachers. The book represents the
essence of many talks given to parents and teachers of nursery and
infant children and teacher trainers. Evidence is used to
demonstrate the young brain's potential, flexibility and resilience
and to highlight the crucial importance of the pre-school and early
school years to later development. The study supports the move for
more and better opportunities for children in the crucial years
from birth to seven.
This title was first published in 2001: Focusing on human resource
management practices in the multinational multi-service providers,
this text presents some complex academic research in an accessible
form. This book collates and reviews, in a manner designed to be
both accessible and comprehensible to the interested reader, the
extensive body of academic literature which has been developed
since the 1980s. In addition, it provides a perspective on human
resource management issues, practices and problems based in part on
interviews with senior personnel. Most suitable for scholars and
practitioners of business and management, social policy/sociology
and economics.
Customer satisfaction and loyalty are key differentiators between
the better and poorer performing businesses in most markets.
Satisfaction drives loyalty and loyalty drives business
performance. This new edition of How to Measure Customer
Satisfaction takes readers step-by-step through designing and
implementing a CSM survey, highlighting blunders that are commonly
made and explaining how to make sure that the measures produced are
accurate and credible. It also covers ways of gaining understanding
and ownership of the CSM programme throughout the organization and
clarifies the business case for customer satisfaction. If you are
committed to the future of your company, the ability to measure
what your customers think of you is essential - and so is this
book!
John Brierley's book was first published in 1987 and was very well
received. It has now been re-issued in its second edition owing to
a demand from students and teachers. The book represents the
essence of many talks given to parents and teachers of nursery and
infant children and teacher trainers. Evidence is used to
demonstrate the young brain's potential, flexibility and resilience
and to highlight the crucial importance of the pre-school and early
school years to later development. The study supports the move for
more and better opportunities for children in the crucial years
from birth to seven.
This book offers a comprehensive review of the landscapes and
ecosystems of the Upper Yellow River. It focuses on landscapes as a
platform for considering environmental values and issues across the
region. The book is based on extensive field-based analyses,
applications, and photographs.
This book offers a comprehensive review of the landscapes and
ecosystems of the Upper Yellow River. It focuses on landscapes as a
platform for considering environmental values and issues across the
region. The book is based on extensive field-based analyses,
applications, and photographs.
Textbook Full-colour textbook with high quality photos and line
drawings, designed to be visually stimulating for the type of
learner taking the course. Written specifically around the
Foundation Degree framework to ensure that learners have both the
theoretical and practical content they need. Also suitable for
students taking a HND, and contains valuable further reading for
BTEC Level 3 National and A Level students. Strong author team of
industry specialists, who are experienced in how to deliver a
Foundation Degree. A work based learning chapter equips learners
with the necessary skills and guidance on getting into the work
place. An extended case study with reflective questions adds a
real-world focus enabling candidates to see and learn about real
sporting issues in action. A Study Skills chapter explores key
skills that Foundation Degree students need particular support
with. Companion Website Additional free resources for tutors and
learners who have bought the textbook that includes: a list of
useful weblinks for further reading material answers to the 'Check
your understanding' sections in the textbook.
This title was first published in 2001: Focusing on human resource
management practices in the multinational multi-service providers,
this text presents some complex academic research in an accessible
form. This book collates and reviews, in a manner designed to be
both accessible and comprehensible to the interested reader, the
extensive body of academic literature which has been developed
since the 1980s. In addition, it provides a perspective on human
resource management issues, practices and problems based in part on
interviews with senior personnel. Most suitable for scholars and
practitioners of business and management, social policy/sociology
and economics.
Spiritual seekers and travellers will find all the resources they
need to walk the Way of St. James in this complete set of maps and
town plans covering the sacred route from Lisbon, via Porto, to
Santiago de Compostella, including the alternate coastal route. The
2022 edition also includes a Spiritual Variant and a Littoral Path.
This newly updated, portable travel companion is light enough to
carry while walking long distances each day and contains maps with
locations of all pilgrim hostels, the distances between villages,
and points of interest, as well as alternative routes and
accommodations. The entire guide is provided in five languages:
English, Spanish, Portuguese, Italian and German.
Camino Finisterre: Pilgrims who continue to the 'End of the Earth'
Finis Terrae often refer to this as a highlight in their
journeying. In the first edition it was described as the road less
travelled but that acclaim has now passed to Muxia which has become
the ideal extension for those seeking space for rest and reflection
before returning home. The paths to Finisterre and Muxia are
uniquely beautiful, full of the flavours of Galicia and her
deliciously authentic culture. The spirit of St. James is alive in
the deep river valleys and rolling hills that make up her Landscape
Temple. Come and experience her untamed beauty and the purity of
the light that has attracted spiritual seekers for countless
millennia. The light, while obscured, lies hidden in our memory. It
is no coincidence that the path to the end of the world ends at a
lighthouse and the Ara Solis. This guidebook describes the only
camino that departs from Santiago. However, in recent years it has
been recognised for a Compostela when walked in reverse from
Finisterre / Muxia back to Santiago as the route provides the
minimum distance required; but that is not its primary purpose. For
those who have already walked to Santiago it provides an
opportunity to integrate that earlier experience and a wonderful
introduction to Galicia for everyone - novitiate or veteran. Many
choose to visit Finisterre by bus but this is no substitute for
walking this stunning landscape which offers immersion in the
legends that brought St. James to the 'end of the world'. This
guidebook also seeks to find a balance between the outer and inner
journey, between the practical and spiritual, which is why it is
subtitled A Practical & Mystical Manual - that we might find a
place to eat and sleep at the end of a hard day's walk but also,
and crucially, that we might find the courage to dive into the
mystery of our own soul awakening.
This guidebook combines two ancient routes into Santiago that
remain largely undiscovered despite their historic significance.
Each route offers a very different camino experience but are
combined in one volume as they join in A Laxe for the final stages.
Each provides the minimum distance required for a pilgrim to apply
for a Compostela; but that is not the purpose of this guidebook
which seeks to off er alternatives to the busy routes through
Sarria and Tui which account for over 80% of all pilgrims to
Santiago; by contrast the Camino Invierno currently carries less
than 1%. Camino Sanabres offers a link from the Via de le Plata.
This guide offers the last 5 stages of that itinerary commencing in
Ourense with its rich Roman heritage and extant thermal baths.
Excellent rail and road links make the city highly accessible for
pilgrims wishing to commence their journey from this point. The
acorn would be a fitting symbol for this route that winds its way
through ancient oak forest past the Pico Santo into Santiago.
Camino Invierno provides a link from the Camino Frances and a
wonderful alternative to the routes through Sarria which carry such
a large volume of pilgrims. The 'Winter Way' is a camino in its own
right as it snakes its way through the mystery of Las Medulas, the
largest gold mines in the Roman Empire and now a World Heritage
Site (see cover photo). It continues along the sacred banks of the
rio Sil, the incomparable Ribeira Sacra with its vineyards and
chestnut forests. Its remote location and limited facilities make
this a demanding route, well suited for the seasoned pilgrim with
an adventurous spirit, seeking a quieter way. This guidebook also
seeks to find a balance between the outer and inner journey,
between the physical and spiritual, which is why it is subtitled A
Practical & Mystical Manual - that we might find a place to eat
and sleep at the end of a hard day's walk but also, and crucially,
that we might find the courage to dive into the mystery of our own
soul awakening.
Customer satisfaction and loyalty are key differentiators between
the better and poorer performing businesses in most markets.
Satisfaction drives loyalty and loyalty drives business
performance. This new edition of How to Measure Customer
Satisfaction takes readers step-by-step through designing and
implementing a CSM survey, highlighting blunders that are commonly
made and explaining how to make sure that the measures produced are
accurate and credible. It also covers ways of gaining understanding
and ownership of the CSM programme throughout the organization and
clarifies the business case for customer satisfaction. If you are
committed to the future of your company, the ability to measure
what your customers think of you is essential - and so is this
book!
|
You may like...
La La Land
Ryan Gosling, Emma Stone
Blu-ray disc
(6)
R76
Discovery Miles 760
Midnights
Taylor Swift
CD
R418
Discovery Miles 4 180
|